Hospital BPO Services

Second Foundation offers specialized Hospital BPO services designed to optimize your hospital’s administrative and operational efficiency. Our services streamline tasks such as patient scheduling, billing, claims processing, and customer support, allowing your medical staff to focus on patient care. With a dedicated team of experts trained in healthcare processes, we ensure accuracy, compliance, and prompt service. Let us handle the back-office operations, so your hospital can run smoothly while delivering a superior patient experience.

Appointment Scheduling

At Second Foundation, we streamline Appointment Scheduling for hospitals to improve patient flow and reduce no-shows. Our service manages patient bookings, sends reminders, and ensures efficient scheduling, allowing hospital staff to focus on providing quality care.

Sales and Lead Conversion

At Second Foundation, we specialize in driving Sales and Lead Conversion for hospitals. Our strategies focus on converting patient inquiries into appointments and treatments. By leveraging targeted marketing, personalized communication, and

TPA Insurance Claims

At 2nd Second Foundation, we streamline TPA Insurance Claims management for hospitals. Our services ensure accurate claim submission, proper documentation, and timely reimbursements from Third Party Administrators (TPAs). We handle claim follow-ups, resolve denials, and track the entire process to ensure hospitals receive payments faster, improving financial flow and reducing administrative burdens.

Hospital Call Center Service

Introducing Second Foundation, the pioneers of hospital call center services in India, dedicated to revolutionizing the way hospitals manage patient interactions. If your hospital is struggling to handle incoming calls efficiently or is facing challenges in addressing patient inquiries promptly, we are here to provide a seamless solution. Our call center services are designed to not only improve the speed and professionalism of patient communication but also to enhance patient satisfaction and streamline internal operations. We specialize in customizing our services to fit the unique needs of healthcare facilities, ensuring that all calls are handled with precision, care, and clinical knowledge.

key Services Include:

  • 24/7 Patient Support
  • Appointment Scheduling & Reminders
  • Emergency Call Handling
  • Billing & Payment Assistance
  • Patient Feedback Collection

Patient Problem Resolution

At Second Foundation, our Patient Problem Resolution services ensure prompt and effective handling of patient issues. We address concerns ranging from appointment scheduling and billing inquiries to service-related complaints. Our goal is to resolve problems swiftly, enhance patient satisfaction, and support a seamless healthcare experience.