Reputation Management
The online reputation of a hospital is crucial to its success, acting as the backbone of its business. The relationship between doctors and patients is delicate; even a brief encounter can lead to negative feedback if not handled well. At Second Foundation, we offer comprehensive reputation management services specifically designed for hospitals. Our effective strategies focus on encouraging positive feedback while professionally addressing and resolving negative reviews. By implementing robust patient satisfaction monitoring systems and corporate-level standard operating procedures (SOPs), we help your hospital build trust and credibility with both existing and potential patients. Our approach ensures a continuous flow of organic feedback, fostering an environment of care and excellence that attracts new patients and strengthens your hospital’s reputation.
Media Relations
At Second Foundation, we provide comprehensive public relations services tailored for hospitals, seamlessly bridging the gap from traditional print media to television and YouTube influencers. Whether you’re announcing new services or promoting significant discounts, we expertly manage all aspects of your hospital’s PR strategy. Our team handles everything from crafting impactful press releases to selecting the most suitable influencers who align with your hospital’s values and target audience. By leveraging a diverse range of media sources, we ensure your message reaches the right people, enhancing your hospital’s visibility and reputation in the community.
